Shipping policy
Shipment Processing Time:
All orders are processed within 1-3 business days (excluding weekends and holidays) once order is confirmed.
Delivery Estimates:
United States: 10-14 business days
Canada: 10-14 business days
United Kingdom: 10-14 business days
Rest of world: 10-21 business days
*This does not include the 1-3 day processing window.
Order Tracking:
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Customs, Duties & Taxes:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Anubeni has no control over these charges, nor can Anubeni predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Damages:
Anubeni is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Need more help? Reach us at support@anubeni.com